Contact Us

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Shipping Info/terms

Depending on where you are located around the globe, our delivery times are can be as quick as 4 business days after your order has been processed. We do same day processing if orders are placed prior to 9:00am EUT so your order can be sent out as soon as possible. Although we cannot guarantee 100% this is always the case (given some busy periods during the year) deliveries generally are between 5 - 12 business days.

Shipping & Returns

Sorry no refunds. Due to the nature of our items we do not accept returns.  Colors may vary based on batches, however in case of damage we will promptly replace your item.  Please save the product and box and contact customer service within 48 hours upon receiving your item.

Please note: International shipping may take longer and need to be cleared from your countries custom's by you. We ship from Rome, Italy.  


We Pride Ourselves in Having Exceptional Customer Service

We strongly believe in responding to of all our customer emails in a timely manner because our customers mean everything to us and it is the reason why we have implemented communications via our website, email, Instagram (@mosha_katani_cosmetics) and Facebook (@moshamakeup).  Please contact us with any question or inquiry about our products, we'll be more than happy to help!